Which areas are you available for shipping?
We ship nationwide. If you are within the 7,641 islands in the Philippines, we’ve got you covered.
How much does shipping fee cost?
1-10 items: P500
11-20 items: Free Shipping Fee
How long will it take to receive my order?
Once your order is placed, please wait up to 7-10 working days for processing, packing and delivery.
The Gwapitos online shop will collect orders daily. However, we only ship every Wednesday. If your order is placed during the days that follow, those will be shipped on the upcoming Wednesday.
Please be informed that the delivery times that we provide are just rough estimates. There may be possible delays due to unseen circumstances. We will not be held accountable for late deliveries, as well as lost or damaged products. We always make sure that the product is in no way damaged before packing them for delivery.
You will be contacted/notified through the details you provided so please make sure to enter the correct contact details.
How do I track my order?
You may track your order via the tracking number that we will be sending through your e-mail.
Can I cancel my order once it has been placed?
You may cancel your order if payment has not been made. However, you may not cancel your order once already paid. So better think twice and double check all your details before making the payment.
What are the available modes of payment?
You may pay for your online orders via Paypal, GCash, PayMaya, or through Bank Deposit. If your payment is made through bank deposit, please make sure to send us a photo of the deposit slip. Orders will be shipped ONLY when payments are made and verified.
What is Gwapitos’ return/exchange policy?
No Return, No Exchange Policy
What if I have moved or entered an incorrect address?
We all deserve a second chance, but this is not one of them. Please always make sure to enter the correct delivery address. We will not be held responsible for incorrectly entered delivery addresses.